I love Gmail. The features, UI, and integration of this service are second to none. I even use Gmail as my main e-mail client for non-professional use. However, Gmail cannot be used in the business world for one reason: it is not 100% reliable.
Yesterday, Gmail users have been reporting a huge problem – that all of their emails, labels, themes, folders and settings had been erased. According to Google, this may affect .29% of the Google Mail database. Although this seems like a trivial amount (29 out of every 10,000 mailboxes), the loss of any mailboxes at all to a corporation is substantial.
What if one of the lost accounts happens to be a C-level executive or a custodian in an eDiscovery case? I know of no IT or Legal department would want to be traced to that problem. We all know how important e-mail is for day-to-day business. And imagine how indefensible it would be to explain that Google lost all of your evidence. A day after the issue was reported, the Google engineering team is still “investigating”.
According to one blogger cited on HuffPo, “”It is clear from the Gmail forums and Twitter that hundreds if not thousands of people have had their Gmail accounts compromised. A firm believer in the concept of cloud computing, it never occurred to me that my Gmail account could one day disappear.”
Cloud service providers will always have this problem – even Google can’t guarantee everything. You can check the status for the issue on Google’s forum here.
ZL’s Unified Archive will make sure this never happens for any company. While Gmail may lose e-mails forever, ZL’s e-mail archiving allows end-users (or only admins) to restore anything from single messages to entire mailboxes. In the case of user-error or disaster, everything is recoverable.
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